Out of Office

Performance Management in the Gig Economy

As work teams become more fluid, managers and leaders not only need to understand how to lead full-time Out of Office workers, but other types of workers as well. One growing sector is the freelancer community (also known as the “gig economy”). It’s easy to treat freelancers as simply resources who do one-off jobs. But that ignores the skills, talents, and unique experiences of these freelancers.

The Harvard Business Review article “Performance Management in the Gig Economy” gives leaders a number of ideas for getting more out of these freelancers:

  • Share context
  • Measure more than cost, schedule, and quality
  • Encourage agile talent to communicate concerns before problems bloom
  • Demonstrate two-way feedback
  • Make sure the right managers are supervising your agile talent
  • Acknowledge excellence and share the news
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